Privacy Policy – Cromwells, Pembroke Last updated: October 2025 1. Who We Are Business name: Cromwells Address: 2 Westgate Hill, Pembroke, SA71 4LB Email: cromwellspembroke@gmail.com Phone: 01646 683555 Cromwells is the “data controller” for the purposes of the UK General Data Protection Regulation (UK GDPR). 2. Information We Collect We may collect and process the following personal information: When you book a table, make an enquiry, or place an order: Name, Contact details (phone number, email address), Booking or order details, Any dietary requirements or special requests When you visit our website or social media: IP address and browser type (for website analytics) Information shared through messages, comments, reviews, or competition entries When you apply for a job: CVs, cover letters, and employment history 3. How We Use Your Information We use your personal data to: Process bookings, reservations, and payments, Respond to enquiries or complaints, Manage competitions, promotions, and prize draws, Improve our products and services. Comply with legal, tax, and accounting obligations We only collect the information we need and retain it for as long as necessary for the purpose it was collected. 4. Marketing & Competitions If you enter one of our competitions (for example, on Facebook or Instagram), we will use your contact details only to administer the prize and announce winners where appropriate. We may occasionally send you updates, offers, or event information only if you have given consent. You can withdraw consent or unsubscribe at any time by contacting us at cromwellspembroke@gmail.com. 5. Sharing Your Information We do not sell or share your personal information with third parties, except: Service providers who help us operate our business (e.g. booking systems, payment processors, social media platforms) Legal authorities, if required by law All third parties are required to handle your data securely and in accordance with data protection regulations. 6. Data Security We take your privacy seriously and use appropriate technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure. 7. Your Rights Under UK data protection law, you have the right to: Access the personal data we hold about you Request correction of inaccurate information Request deletion of your data (where appropriate) Withdraw consent for marketing at any time To exercise your rights, please contact us at: cromwellspembroke@gmail.com 8. Cookies & Online Services If we use cookies on our website, these may collect basic data for functionality, analytics, and performance purposes. You can manage or disable cookies in your browser settings at any time. 9. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website and dated accordingly. 10. Contact Us If you have any questions about how we handle your data, or wish to make a complaint, please contact us at: Cromwells 2 Westgate Hill Pembroke SA71 4LB Email: cromwellspembroke@gmail.com Phone: 01646 683555 If you are not satisfied with how your data is handled, you have the right to contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.